Privacy & Policy

1. Information We Collect

• Contact and order information: name, email address, phone number,delivery address, and order details when you place an order, use the contact form, or sign up for our wholesale or retail services.
• Payment information: processed securely by our payment provider. We do not store your full card or payment details on our servers.
• Communication data: messages you send us via the website contact form, email, or WhatsApp.
• Marketing preferences: your email address if you subscribe to our newsletter.
• Automatically collected data: IP address, browser type, device information, and browsing behavior on our website via cookies and analytics tools (see Section 3).

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders (home delivery, pickup, or wholesale)
• Communicate with you about your order, enquiries, or account
• Send marketing communications, only if you have opted in (you can unsubscribe at any time)
• Improve our website, products, and customer service
• Comply with legal and tax obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager, and Meta Pixel, to understand how visitors use our site and to measure the performance of our marketing. You can control cookies through your browser settings.

4. How We Share Your Information

We do not sell your personal information. We share it only with:

• Service providers who help us operate the business — payment processors, our e-commerce platform (Shopify), and delivery partners (including third-party courier services such as Grab or Gojek)
• Our retail partner (Km0) for orders fulfilled through retail pickup or delivery
• Legal authorities, if required by law

5. Data Storage and Security

Your data is stored securely using industry-standard measures. While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (including Indonesian tax and business record-keeping requirements).

7. Your Rights

Depending on applicable law, including Indonesia's Personal Data Protection Law (UU No. 27 of 2022), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent to marketing communications at any time

To exercise these rights, contact us using the details in Section 9.

8. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from children.

9. Contact Us

For any questions about this Privacy Policy or how your data is handled: PT Gioia Cheese Indonesia

Jl. Batu Sangian, Lingk. Muding Kaja, Kerobokan, Kuta Utara, Kab. Badung, Bali 80365

Email: admin@gioiacheese.com

WhatsApp: +62 878-6061-1137

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.